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Terms & Conditions Ally Smartwatch for Kids

1. This is a contractual agreement between Emergency Response Ltd. and you (the End User).

Emergency Response Ltd. is registered in Ireland under company number 220457T. Registered office at Ryland Road, Bunclody, Enniscorthy, Co. Wexford, Y21 F5C3.

2. We (Emergency Response Ltd.) agree to provide the following services: PanPan Watch & SIM Card

3. We (Emergency Response Ltd.) agree to provide the following equipment: PanPan watch & SIM Card

4. Cancellation / Termination of the service
There is a cooling-off period of 10 days whereby I can cancel the service. Should I do so then all I pay is the set-up fee with all other charges refunded, provided there is no malicious damage done to the equipment.

If I wish to cancel the service after this time, I must give one months’ notice to Emergency Response Ltd.

5. Changes to the service or charges
I understand that Emergency Response Ltd. may need to make changes to the service or the charges, and if Emergency Response Ltd. need to make any alterations, they will give me at least 30 days’ notice prior to the changes coming into effect.

I agree and understand that if I fail to pay the service and SIM costs, Emergency Response Ltd. may withdraw the service after giving me 14 days’ notice.

A fair usage policy applies to the service.

6. I understand how the service works

I understand how the PanPan Watch works and confirm I will test the device at least once a month.

I understand that the purpose of PanPan Watch is to support me, but it cannot eliminate risks completely. Reasonable care will be taken to ensure that all alerts are handled correctly. Equipment does occasionally give false alerts and sometimes fail to respond to a valid event.

7. I agree to the terms and conditions listed below:

  • Keep Emergency Response Ltd. up-to-date with any changes to my list of contacts and their details.
  • Take care of the equipment by keeping it clean and by not any spilling fluids onto the alarm as this may compromise its future use.
  • Act and speak appropriately when dealing with Emergency Response Ltd. staff.

8. Limitation of Liability
The Company shall not be liable for any failure or delay or the Maintenance Service including parts or components for the Equipment where such failure or delay is caused by:

(a) The Customer’s failure to notify the Company of any changes concerning the personal contacts or emergency contacts,

(b) Any other breach of the terms and conditions of this Agreement by the Customer.

(c) Act of God, war, civil disturbance, strike or other labour dispute, storm, fire, flood, shortage of material, law, act or order of government or agency thereof, or other cause or circumstance
beyond the Company’s control including, but not limited to, a failure or delay attributable to any electricity or telecommunications network.

The Company shall not be liable in any manner whatsoever whether in contact tort misrepresentation or otherwise for any direct, indirect or consequential loss, damage, injury or death howsoever caused which may arise out of or in connection with the Service to be provided under this Agreement.

(e) Any suspension or failure of the mobile network service for whatever reason including lack of coverage in the local geographical location of the equipment.

9. Renewal Fees
Should Emergency Response Ltd. change the SIM fee they will write to me informing me of any changes at least 30 days prior to those changes coming into effect. If I am on the Monthly Plan then I agree to pay my fees by reoccurring Card Payment or Direct Debit. If I am on the Annual Plan then I agree to pay my annual fees on or before my renewal date by either Direct Debit, Online payment, Card Payment, or by sending a Cheque with my name and address on the back, made payable to Emergency Response Ltd., to the address below. I can make a Card Payment by calling 0818 999 247.
If you have any problems completing this form, then please phone us on 0818 999 247. Please return this form to Emergency Response Ltd., Ryland Road, Bunclody, Enniscorthy, Co. Wexford, Y21 F5C3.
Alternatively, you can scan it and email it to: sales@emergencyresponse.ie

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