COVID-19/Coronavirus

Customer Notice

For over 26 years, Tunstall Emergency Response, and the communities we serve, have faced various challenges. We have come through them all, thanks to the commitment of our team, our customers, and the dedication of the community groups we work with. 

The interests of our customers, our people and our communities are at the centre of everything we do, and this is particularly important during these challenging times.

With this in mind, we wanted to reassure you, that we are putting in place several robust measures to enable customers to receive telecare and pendant alarm units, while prioritising health and safety.

We understand that the alarms and installations are a lifeline for many people, and we take this responsibility extremely seriously. Our team, including our dedicated installers, continue working tirelessly to support our customers.

Tunstall’s 24-hour monitoring centre is operating as normal and this will continue, to ensure an effective continuous service throughout the duration of the COVID-19 global pandemic and beyond.

As a result of Covid-19, we have made some changes to the installation service that customers should be aware of.

Tunstall installers will now deliver units to customer’s premises and will carry out an installation where has been pre-agreed. Customers can also opt for equipment to be delivered by our courier. Full installation instructions and details of telephone support will be included with each alarm unit.

Where a customer needs Tunstall to install the alarm, our installers will wear a face mask, and will disinfectant the monitored alarm and any surfaces they have touched before leaving the premises. Customers must remain at least 2 metres away from the installer at all times.

To further mitigate against the risk of Covid-19, Tunstall installers will complete the installation form by telephone with the customer.

For forms requiring a signature, including the installation form, our installers can temporarily do this on behalf of the customer to avoid unnecessary contact.  we can then post you A copy of the signed form or scan and email to you.

Special arrangements for customers impacted by Covid-19 have also been put in place.

In these difficult times, we want you to know that you can rely on us to keep you connected 24-hours a day, when it matters most.

 

Should a customer require a mobile device this can be arranged by contacting us. The mobile device can be posted to the customers home, once activated you are in then through to the monitoring centre .

 

Tunstall will keep all customers up to date through this website and via our Social Media channels.