Customer Notice - Updated: 09/04/2020
We want to reassure you, that we are putting in place several measures to enable customers to receive telecare and pendant alarm units, while prioritising health and safety.
We understand that the alarms and installations are a lifeline for many people, and we take this responsibility extremely seriously. Our installers, continue working tirelessly to support our customers.
Tunstall’s 24-hour monitoring centre is operating as normal and this will continue, to ensure an effective continuous service throughout the duration of the COVID-19 global pandemic and beyond.
As a result of Covid-19, we have made some changes to the installation service that customers should be aware of.
Tunstall installers will now deliver units to customer’s premises and will carry out an installation where has been pre-agreed. Customers can also opt for equipment to be delivered by Our Courier. Full installation instructions and details of telephone support will be included with each alarm unit.
Where a customer needs Tunstall to install the alarm. Our installer will pre call the customer prior to them calling our installers will wear a face mask, and will disinfectant the monitored alarm and any surfaces they have touched before leaving the premises. Customers must remain at least 2 metres away from the installer at all times. Clients can remain in a different room and the installer will indicate to the client when the installation is complete.
Tunstall installers will complete the installation form by telephone with the customer.
For forms requiring a signature, including the installation form, our installers can temporarily do this on behalf of the customer to avoid unnecessary contact. we can then post you A copy of the signed form or scan and email to you.
Special arrangements for customers impacted by Covid-19 have also been put in place.
Our Monitoring centre will always be available 24 hours per day through this Crisis and beyond .
Should a customer require a mobile devise this can be arranged by contacting us, the mobile devise can be preprogramed in the office and posted to the customers home. Once activated you are through to our Monitoring Centre.
Tunstall will keep all customers up to date through our website and via our Social Media channels.