The bogus caller button should be located near the front or back door, to allow an alarm call to be easily and discreetly placed to the monitoring centre. When pressed, the bogus caller button activates a silent call for help to the monitoring centre. The operator can advise the user and listen to and record the call, escalating the situation if required and can provide evidence admissible in court. 

The bogus caller button can offer peace of mind and an extra level of support. It can be particularly useful for older, infirm, or disabled people, individuals who have recently been discharged from hospital or vulnerable people who could be at risk of crime or domestic abuse.